- Luggage is restricted to standard soft bag types, quotes will be specified on the weight and restrictions to these luggage standards.
- Majestic Air reserves the right to include technical or safety stops; and re-fuelling for interest of safety.
- Law prohibits smoking on all flights.
- Departure delays due to bad weather or air traffic congestion are beyond our control.
- Should the aircraft or aircrew be coming unavailable to do the flight due to unforeseen circumstances; Majestic Air shall be entitled to but not obliged to make alternative arrangements in order to transport the passengers to their destinations.
- Over border clearances will take at least 24 - 72 hours to be approved.
- All bookings are subject to quotation specifications and conditions.
- Payment must be made in full 24 hours before departure date; after which point the charter will be confirmed for above dates. Proof of payments must be faxed or e-mailed to the relevant person who assists clients with their booking.
- For any schedule related bookings all cancellations must be done before 12 o’clock the previous day. No refunds will be given to clients, but will keep credit for 6 months to a next flight.
- Majestic Air reserve the right to charge the following cancellation fees:
- 25% of total quote amount if cancelled within 7 days prior departure.
- 50% of total quote amount if cancelled within 48 hours prior departure.
- 100% of total quote amount if cancelled within 24 hours prior departure.
We would like to take the opportunity to invite all our customers to use the feedback icon on the website to give negative and positive feedback on bookings, lounge service, aircraft, pilots, ground handling personnel, check in or any relevant subject and suggestions to improve our service. This feedback is very confidentional and is only read by CEO of company. Your name and mail is kept confidentional at all times and we would appreciate your input.
We trust that you will understand and rest assure we will do all in our power to give you as customer the best service and the benefit at all times.